COUNTERFEIT POLICY
We know that when you come to The Hair Diagram®, you are looking for quality in products and distinction in customer service.
So, in addition to striving to provide you with the excellence you deserve, we also ensure that you are not disappointed with a counterfeit and substandard product that does not meet your wishes and expectations.
At The Hair Diagram® we take copying and counterfeiting very seriously.
If you are concerned about authenticity and want to be sure that the product you buy is genuine and original, please contact us at customerservice@thehairdiagram.com with the resellers name, address and photos of the item.
AUTHORIZED ONLINE VENDORS
The following are authorized vendors on the listed Marketplace:
ebay
the-hairdiagram
Amazon
The Hair Diagram LLC
TopPrime
hairloving
Walmart
The Hair Diagram
All other seller on these marketplaces are not authorized vendors and may possibly sell counterfeits.
The following companies are not Authorized vendors of our products:
Grace Imports - Alabama
Expo Trading - Texas
Aqua Trading - Georgia
Amour Beauty - United Kingdom
Amazon - A&M Beauty Supply
These vendors are not authorized to distribute our products. We will not do business with resellers that have purchased from these vendors.
BUYER BE AWARE
If you suspect that a website, social media profile, distributor or beauty store has counterfeits or copies of our products for sale, we encourage you to read the following tips:
- Authorized Points of Sale are not hidden. If you cannot identify the seller behind a website (if you cannot find references to the name, address or contact details of the company or person), there is a high risk that you have found a company or person selling counterfeits.
- Abusive terms of sale. Counterfeiters generally also impose abusive or illegal sales conditions, which offer no guarantee on their products. Please consider your rights as a consumer if you suspect you are facing abusive sales conditions.
- Consider the value of our products. Keep in mind that there is usually a big difference between the price offered by the counterfeiters and that of our Authorized Points of Sale, and of course, this also means a big risk that the product you receive will be of low quality.
The Hair Diagram® does not guarantee, insure or be responsible for any type of counterfeit products or products that are not made by The Hair Diagram®. If you discover that you have purchased a counterfeit item and have a claim, you should contact the seller directly.
Please report all counterfeit suspects to customerservice@thehairdiagram.com
If you purchase counterfeit products please send the following items for possible Reward:
Store Name
Receipt
Actual products purchased
Photos of the items
Geographic Regions with Highest Concentration of Counterfeits
The following geographic regions have the highest concentrations of counterfeit products:
London - United Kingdom
Atlanta - Georgia
Montgomery - Alabama
Houston - Texas
Los Angeles - California
Philadelphia - Pennsylvania
Tampa - Florida
We will report all counterfeit or pirated goods to the FBI - National Intellectual Property Rights Coordination Center for investigation and prosecution.
Please report all counterfeit suspects to customerservice@thehairdiagram.com or at Contact US.
