Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Returns are only available for order shipped to United States addresses. Returns are not available for orders shipped outside the United States.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return, please email customerservice@thehairdiagram.com .
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 48 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@thehairdiagram.com
Exchanges
We only replace items if they are defective or damaged.
Shipping
To return your product, you should mail your product to:
The Hair Diagram
270 Production Ave
Madison, Alabama 35758
We will send Pre Paid shipping labels for all returns from our website. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please send tracking for all returns. We don’t guarantee that we will receive your returned item.
