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Yes, we currently ship to Canada, Europe, South Africa, South America and the Carribean Islands.
Please check the @boldholdlacewigtape Instagram account for Distributors overseas.
Please email email@example.com for details.
Shipping and handling is free for orders of 1lb or less to all shipping addresses in the United States.
Orders of weighing more than 1lb will have a shipping fee included.
Priority Shipping is availabe for all orders.
Yes, we utilize DHL Express and UPS to ship worldwide.
We use the United States Postal Service (USPS) for smaller orders and United Parcel Service (UPS) for larger orders.
We use DHL Express for shipments to Europe.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return, please email firstname.lastname@example.org .
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 48 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged.
To return your product, you should mail your product to:
The Hair Diagram
270 Production Ave
Madison, Alabama 35758
We will send Pre Paid shipping labels for all returns from our website. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please send tracking for all returns. We don’t guarantee that we will receive your returned item.
We do not accept returns for used products. Please contact firstname.lastname@example.org for problems with products.
We can offer assistance to all customers with application problems.
If you think you have a counterfeit The Hair DIagram product, please contact us at email@example.com or (256) 520-5588.
Please send photos of the bottle and the name and address where you purchased the products.
AUTHORIZED ONLINE VENDORS
The following are authorized vendors on the listed Marketplace:
The Hair Diagram LLC
The Hair Diagram
All other sellers on these marketplaces are not authorized vendors and may possibly sell counterfeits. Please contact us before purchasing our products from any suspicious online resellers.
Our products are not sold on TEMU, Alibaba, Aliexpress, ETSY, Wish, …etc. These marketplaces are full of counterfeit venders.
The following companies are NOT Authorized vendors of our products. DO NOT BUY OUR PRODUCTS FROM THESE VENDORS:
Grace Imports - Alabama
Expo Trading - Texas
Aqua Trading - Georgia
Amour Beauty - United Kingdom
Evenhand Cosmetics & Hair Care - Zimbabwe
Janson Wholesale - United Kingdom
FixMyHair - The Netherlands
Amazon - Vendors NOT Authorized to sell our products
A&M Beauty Supply
Ebony Hair - Jeong Supply LLC
Hair It Is!
Major Drip Co
Ebay - Vendors NOT Authorized to sell our Products
Walmart - Vendors NOT Authorized to sell our Products
Keedamo Supply LLC
AHS Global Store
These vendors are not authorized to distribute our products. We will not do business with resellers that have purchased from these vendors.
The labels and markings may look identical. Please contact us at firstname.lastname@example.org or (520) 520-5588 and we will identify the product.
No, all names will remain anonymous if you report a store or reseller.
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