Buyer beware of counterfeit vendors! Please report all counterfeit products.

Counterfeit Disclaimer

         

COUNTERFEIT POLICY

 

We know that when you come to The Hair Diagram®, you are looking for quality in products and distinction in customer service.

So, in addition to striving to provide you with the excellence you deserve, we also ensure that you are not disappointed with a counterfeit and substandard product that does not meet your wishes and expectations.

At The Hair Diagram® we take copying and counterfeiting very seriously. 

If you are concerned about authenticity and want to be sure that the product you buy is genuine and original, please contact us at customerservice@thehairdiagram.com with the resellers name, address and photos of the item. 

 

BUYER BE AWARE

 

If you suspect that a website, social media profile, distributor or beauty store has counterfeits or copies of our products for sale, we encourage you to read the following tips:

  • Authorized Points of Sale are not hidden. If you cannot identify the seller behind a website (if you cannot find references to the name, address or contact details of the company or person), there is a high risk that you have found a company or person selling counterfeits. 
  • Abusive terms of sale. Counterfeiters generally also impose abusive or illegal sales conditions, which offer no guarantee on their products. Please consider your rights as a consumer if you suspect you are facing abusive sales conditions.
  • Consider the value of our products. Keep in mind that there is usually a big difference between the price offered by the counterfeiters and that of our Authorized Points of Sale, and of course, this also means a big risk that the product you receive will be of low quality.
  • Our Bold Hold Products are not made in China or the United Kingdom. Our products are manufactured in the United States. 

The Hair Diagram® does not guarantee, insure or be responsible for any type of counterfeit products or products that are not made by The Hair Diagram®. If you discover that you have purchased a counterfeit item and have a claim, you should contact the seller directly.

 

Please report all counterfeit suspects to customerservice@thehairdiagram.com or at Contact US

 

If you purchase counterfeit products please send the following items for possible Reward:

Store Name

Receipt 

Actual products purchased

Photos of the items

 

                                            Geographic Regions with Highest Concentration of Counterfeits

 

The following  geographic regions have the highest concentrations of counterfeit products:

London - United Kingdom

Atlanta - Georgia

Montgomery - Alabama

Houston - Texas

Los Angeles - California

Philadelphia - Pennsylvania

 

We will report all counterfeit or pirated good to the FBI - National Intellectual Property Rights Coordination Center for investigation and prosecution. 

 

 

Please report all counterfeit suspects to customerservice@thehairdiagram.com  or at Contact US

 

 

 

 

 

 

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