Frequently Asked Questions
Frequently Asked Questions (FAQ)
Shipping
How long is shipping (Domestic United States)
Do you ship Overseas?
Yes, we currently ship to Canada, Europe, South Africa, South America and the Carribean Islands.
Please check the @boldholdlacewigtape Instagram account for Distributors overseas.
Please email customerservice@thehairdiagram.com for details.
How much is shipping (Domestic U.S.)
Shipping and handling is free for orders of 1lb or less to all shipping addresses in the United States.
Orders of weighing more than 1lb will have a shipping fee included.
Priority Shipping is availabe for all orders.
Do you ship individual orders overseas?
Yes, we utilize DHL Express and UPS to ship worldwide.
My order is missing or has not been delivered as scheduled....
What shipping carrier do you use?
We use the United States Postal Service (USPS) for smaller orders and United Parcel Service (UPS) for larger orders.
We use DHL Express and FedEx for shipments to Europe and Canada.
Returns
Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Returns are only available for order shipped to United States addresses. Returns are not available for orders shipped outside the United States.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return, please email customerservice@thehairdiagram.com .
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 48 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@thehairdiagram.com
Exchanges
We only replace items if they are defective or damaged.
Shipping
To return your product, you should mail your product to:
The Hair Diagram
270 Production Ave
Madison, Alabama 35758
We will send Pre Paid shipping labels for all returns from our website. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please send tracking for all returns. We don’t guarantee that we will receive your returned item.
Do you accept used or opened returns?
We do not accept returns for used products. Please contact customerservice@thehairdiagram.com for problems with products.
We can offer assistance to all customers with application problems.
What do I do if I believe the product is defective or damaged?
Online Education Program
How long is the program and when can I access videos?
Do I have to have a cosmetology license to take the class?
Hands on Class
Do I need a Cosmetology License to take the class?
Do I need to know how to sew to take the class?
Counterfeits
What do I do if I think I have a counterfeit The Hair Diagram product?
If you think you have a counterfeit The Hair DIagram product, please contact us at customerservice@thehairdiagram.com or (256) 520-5588.
Please send photos of the bottle and the name and address where you purchased the products.
Who are your authorized online Vendors?
AUTHORIZED ONLINE VENDORS
The following are authorized vendors on the listed Marketplace:
ebay
the-hairdiagram
Amazon
The Hair Diagram LLC
iBeauty4EveR
hairloving
Walmart
The Hair Diagram
All other sellers on these marketplaces are not authorized vendors and may possibly sell counterfeits. Please contact us before purchasing our products from any suspicious online resellers.
Our products are not sold on TEMU, Alibaba, Aliexpress, ETSY, Wish, …etc. These marketplaces are full of counterfeit venders.
Do you have a list of unauthorized vendors that we should not purchase The Hair Diagram products from?
Yes
The following companies are NOT Authorized vendors of our products. DO NOT BUY OUR PRODUCTS FROM THESE VENDORS:
Grace Imports - Alabama
Expo Trading - Texas
Aqua Trading - Georgia
Amour Beauty - United Kingdom
Evenhand Cosmetics & Hair Care - Zimbabwe
Janson Wholesale - United Kingdom
FixMyHair - The Netherlands
Amazon - Vendors NOT Authorized to sell our products
A&M Beauty Supply
Ebony Hair - Jeong Supply LLC
Hair It Is!
Major Drip Co
Dushav
JazzTheVendor
Ebay - Vendors NOT Authorized to sell our Products
Walmart - Vendors NOT Authorized to sell our Products
Keedamo Supply LLC
AHS Global Store
Our products are not sold on TEMU, Alibaba, Aliexpress, ETSY, Wish, …etc. These marketplaces are full of counterfeit venders.
These vendors are not authorized to distribute our products. We will not do business with resellers that have purchased from these vendors.
How can I tell if I have a counterfeit The Hair Diagram product?
The labels and markings may look identical. Please contact us at customerservice@thehairdiagram.com or (520) 520-5588 and we will identify the product.
If I report a store or reseller will you release my name or information?
No, all names will remain anonymous if you report a store or reseller.