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Counterfeit Disclaimer

 

COUNTERFEIT POLICY 

We know that when you come to The Hair Diagram®, you are looking for quality in products and distinction in customer service.

So, in addition to striving to provide you with the excellence you deserve, we also ensure that you are not disappointed with a counterfeit and substandard product that does not meet your wishes and expectations.

At The Hair Diagram® we take copying and counterfeiting very seriously. 

If you are concerned about authenticity and want to be sure that the product you buy is genuine and original, please contact us at customerservice@thehairdiagram.com with the resellers name, address and photos of the item. 

AUTHORIZED ONLINE VENDORS

The following are authorized vendors on the listed Marketplace:

ebay

the-hairdiagram

 

Amazon

The Hair Diagram LLC

iBeauty4EveR

hairloving

 

Walmart

The Hair Diagram

                                                                 

All other seller on these marketplaces are not authorized vendors and may possibly sell counterfeits. 

 

The following companies are NOT Authorized vendors of our products. DO NOT BUY OUR PRODUCTS FROM THESE VENDORS:

 

Grace Imports - Alabama

Expo Trading - Texas

Aqua Trading - Georgia

 Youngs GA - Georgia

Evergreen - New Jersey 

Amour Beauty - United Kingdom 

Evenhand Cosmetics & Hair CareZimbabwe 

 Janson Wholesale - United Kingdom 

 FixMyHair - The Netherlands

Magic Afro (City Girl) - France

Hair Ornaments UK LTD - United Kingdom

 

Amazon - Vendors NOT Authorized to sell our products

A&M Beauty Supply 

Ebony Hair - Jeong Supply LLC

Hair It Is!

 Major Drip Co

Dushav

JazzTheVendor 

 

Ebay - Vendors NOT Authorized to sell our Products

lorenzoivy1 

no_more_alarm

strictlyheelsntings

 

Walmart Vendors NOT Authorized to sell our Products

Keedamo Supply LLC

AHS Global Store

 

 

 

Our products are not sold on TEMU, Alibaba, Aliexpress, ETSY, Wish, …etc. These marketplaces are full of counterfeit venders. 

 

 

 

 

These vendors are not authorized to distribute our products. We will not do business with resellers that have purchased from these vendors. 

 

 

                            

 

 

BUYER BE AWARE

 If you suspect that a website, social media profile, distributor or beauty store has counterfeits or copies of our products for sale, we encourage you to read the following tips:

  • Authorized Points of Sale are not hidden. If you cannot identify the seller behind a website (if you cannot find references to the name, address or contact details of the company or person), there is a high risk that you have found a company or person selling counterfeits. 
  • Abusive terms of sale. Counterfeiters generally also impose abusive or illegal sales conditions, which offer no guarantee on their products. Please consider your rights as a consumer if you suspect you are facing abusive sales conditions.
  • Consider the value of our products. Keep in mind that there is usually a big difference between the price offered by the counterfeiters and that of our Authorized Points of Sale, and of course, this also means a big risk that the product you receive will be of low quality. 

The Hair Diagram® does not guarantee, insure or be responsible for any type of counterfeit products or products that are not made by The Hair Diagram®. If you discover that you have purchased a counterfeit item and have a claim, you should contact the seller directly.

Please report all counterfeit suspects to customerservice@thehairdiagram.com 

 If you purchase counterfeit products please send the following items for possible Reward:

Store Name

Receipt 

Actual products purchased

Photos of the items

        Geographic Regions with Highest Concentration of Counterfeits

The following  geographic regions have the highest concentrations of counterfeit products:

London - United Kingdom

Atlanta - Georgia

Montgomery - Alabama

Houston - Texas

Los Angeles - California

Philadelphia - Pennsylvania

Tampa - Florida

 We will report all counterfeit or pirated goods to the FBI - National Intellectual Property Rights Coordination Center for investigation and prosecution. 

  Please report all counterfeit suspects to customerservice@thehairdiagram.com  or at Contact US.