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Refund policy

Our return window is 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate your return, please email:  customerservice@thehairdiagram.com

Refunds (where applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 48 hours. Note that your bank may take 7-10 business days to process your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@thehairdiagram.com

Exchanges (where applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@thehairdiagram.com and send your item to:

The Hair Diagram

1260 Highway 72 E, Suite B #302,

Athens, Alabama  35611.


To return your product, you should mail your product to:

The Hair Diagram

1260 Highway 72 E, Suite B # 302

Athens, Alabama 35611

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please send tracking for all returns. We don’t guarantee that we will receive your returned item.